The fastest way is in the app: Settings → Support → Report an issue. It opens an email to help@mbefe.com with your Support ID and app version already filled in, so we can find your account without asking for anything else. You can also write to us directly; if you do, include the Support ID from Settings → Support → Support ID.
Every creation costs credits: a design or refinement 1 credit, a try-on on your hand 2 credits, a step-by-step guide 2 credits. Tiptint Pro (weekly or yearly) includes 30 credits every month; unused monthly credits don't carry over. The $0.99 introductory period includes 5 credits — one complete first set — and your 30 monthly credits start at the first renewal. Credit packs of 10, 30 or 50 never expire and work with or without Pro. A failed generation returns its credits automatically, and reopening saved content is always free. Full details are in the Terms of Service.
Subscriptions are billed and managed by Apple. In the app, open Settings → Subscription → Manage subscription, or on your iPhone open the Settings app → your name → Subscriptions → Tiptint. Cancel at least 24 hours before the current period ends to avoid the next charge; you keep Pro until the end of the period you paid for, and purchased credits stay usable after cancelling.
Apple handles all payments, so refund requests go to Apple at reportaproblem.apple.com. We can't issue refunds ourselves, but if something went wrong with a generation or a purchase, email us — we're happy to look into it.
Sign in to the App Store with the same Apple Account, install Tiptint, and tap Settings → Subscription → Restore purchases. Your Pro subscription comes back, and credits already recorded to your Tiptint account stay with it. If something is missing, email us with your Support ID.
In the app, open Settings → Account → Delete account and confirm. This immediately and permanently removes your profile, saved designs, try-on renders, DIY guides, sizes, journal, and all stored images from our servers. Deleting your account does not cancel an Apple subscription — cancel it first as described above. If you no longer have the app, email help@mbefe.com from any address with your Support ID (or the approximate date you subscribed) and we'll delete your data for you. More in the Privacy Policy.
Hand photos are sent securely to Google Gemini only to paint your chosen design on your nails, and are never stored — not in your account and not on our servers. Only the finished renders you keep are saved. The press-on sizing photo never leaves your device.