Tiptint. Download on the App Store

Support

Email support@tiptint.app

Contact us

The fastest way is in the app: Settings → Support → Report an issue. It opens an email to support@tiptint.app with your Support ID and app version already filled in, so we can find your account without asking for anything else. You can also write to us directly; if you do, include the Support ID from Settings → Support → Support ID.

Plans and credits

Every creation costs credits: a design or refinement 1 credit, a try-on on your hand 2 credits, a step-by-step guide 2 credits. Tiptint Pro (weekly or yearly) includes 30 credits every month; unused monthly credits don't carry over. The weekly plan's introductory first week, at the introductory price shown in the app ($0.99 in the US), includes 5 credits — one complete first set — and your 30 monthly credits start at the first renewal; the yearly plan starts with the full 30. Credit packs of 10, 30 or 50 never expire, work with or without Pro, and buy any creation, including step-by-step guides. Salon handoff cards, outfit matching and press-on sizing are included with Pro. A failed generation returns its credits automatically, and reopening saved content is always free. Full details are in the Terms of Service.

Manage or cancel your subscription

Subscriptions are billed and managed by Apple. In the app, open Settings → Subscription → Manage subscription, or on your iPhone open the Settings app → your name → Subscriptions → Tiptint. Cancel at least 24 hours before the current period ends to avoid the next charge; you keep Pro until the end of the period you paid for, and purchased credits stay usable after cancelling.

Refunds

Apple handles all payments, so refund requests go to Apple at reportaproblem.apple.com. We can't issue refunds ourselves, but if something went wrong with a generation or a purchase, email us — we're happy to look into it.

Restore purchases on a new device

Sign in to the App Store with the same Apple Account, install Tiptint, and tap Settings → Subscription → Restore purchases. Your Pro subscription comes back, and credits already recorded to your Tiptint account stay with it. If something is missing, email us with your Support ID.

Delete your account and data

In the app, open Settings → Account → Delete account and confirm. This immediately and permanently removes your profile, saved designs, try-on renders, DIY guides, sizes, collections, wishlist, journal, all stored images, and any unused purchased credits from our servers. To protect purchases and prevent fraud, we keep only a minimal hashed record of your subscription status, this month's spent credits and your App Store transactions — no photos, designs, name or email. Deleting your account does not cancel an Apple subscription — cancel it first as described above. If you no longer have the app, email support@tiptint.app from any address with your Support ID (or the approximate date you subscribed) and we'll delete your data for you. More in the Privacy Policy.

Your photos

Hand photos are sent securely to Google Gemini only to paint your chosen design on your nails, and Tiptint never stores them — not in your account and not on our servers. Google may keep requests for up to 55 days to prevent abuse. Only the finished renders you keep are saved. The press-on sizing photo never leaves your device.

Common fixes